https://managingworkflow.org/2020/03/25/workflow-management-efficiency-and-software/
Workflow management rules are the basis of your workflow. You can automate repetitive tasks, predict bottlenecks and streamline tasks with the appropriate tools. However, even the best laid plans can be blunder by unexpected events or errors by employees. A workflow management system can help you identify problems before they become complete problems and help to avoid harm by resolving them quickly.
There are a variety of workflows, depending on how complex your workflow. Sequential workflows are comprised of a sequence of steps which must be carried out in order. Each process can’t begin until the prior step is complete. State-machine workflows require input from multiple team members and usually go back and forth until the task is completed. Rules-driven workflows are ordered but also include additional rules, which are typically created as conditional “if this is the case, then this” statements. Parallel workflows tackle a series of tasks simultaneously, advancing them toward completion.
Zoho’s Workflow software to create and set up rules to monitor and execute any record in accordance with specified conditions. You can send automated emails to the person who submits or approves of the record when the rule is activated. You can also make it automatic to update the field’s values using an automated workflow rule.
If you’re developing workflow rules at the record level, be sure that your approval and assignment processes are in place to prevent conflicts in assignments. You might choose to assign different approvers for incidents based on the severity of the incident (e.g. high severity vs. low severity incidents). You can determine if there are conflicts between rules by looking through the workflow rule log, which you can access if you have the Manage Workflow Rules permission or have the wider system logs permission activated.